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Community Member
steve.555
Community Member
August 8, 2026
Question

trying to change plan

  • August 8, 2026
  • 1 reply
  • 21 views

I took my plan out last month but I misread the included data as 60 instead of 6. as soon as I realised I got in touch but they said they could only cancel the plan, but if I waited until a month has gone i'll be able to change it. of course the month is now up but instead of the usual message about waiting a month it now says there's no plans available, what a shambles, how do I fix this?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 9, 2026

    Hi ​@steve.555, 

     

    Thank you for reaching out, and I'm sorry for the confusion and frustration this has caused.

     

    I understand why you're disappointed, especially as you were previously advised that you may be able to change your plan after a month.

     

    Unfortunately, plan changes are subject to eligibility criteria. Based on the current policy, you're eligible to request a plan change after you've been with us for 6 months. Please also be aware that being eligible to request a plan change does not guarantee that a different plan will be available or that your request will be approved.

     

    As you've only been with iD Mobile for around one month, the option to change to a plan with a larger data allowance isn't currently available on your account.

     

    I'm sorry that you were previously given different information, and I appreciate how frustrating this must be. Once you've reached the 6-month point, you can check the available options again, and we'd be happy to assist you further at that time.

     

    Owethu

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