Skip to main content

trying to upgrade

  • April 17, 2026
  • 1 reply
  • 4 views
D
Community Member

I’m trying to upgrade. It’s asking me to set up direct debit first which I’ve tried doing but it’s not registering that I’ve done it. 

    1 reply

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Lamiya C
    • iD Mobile Employee
    • April 17, 2026

    Hi ​@Debases e,

     

    I’m sorry you’re having trouble with the upgrade process. I understand how frustrating that can be.
     

    For this issue, you’ll need to speak with our Sales Team, as they can check your account setup and complete the upgrade manually if the direct debit isn’t registering correctly.

    You can contact them via:

    • 0800 049 0250
    • Live chat here: https://www.idmobile.co.uk/help-and-advice/contact-us

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement