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Community Member
April 17, 2026

trying to upgrade

  • April 17, 2026
  • 1 reply
  • 18 views

I’m trying to upgrade. It’s asking me to set up direct debit first which I’ve tried doing but it’s not registering that I’ve done it. 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@Debases e,

     

    I’m sorry you’re having trouble with the upgrade process. I understand how frustrating that can be.
     

    For this issue, you’ll need to speak with our Sales Team, as they can check your account setup and complete the upgrade manually if the direct debit isn’t registering correctly.

    You can contact them via:

    • 0800 049 0250
    • Live chat here: https://www.idmobile.co.uk/help-and-advice/contact-us

     

    Lamiya

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