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Question

trying to upgrade

  • May 26, 2026
  • 1 reply
  • 4 views
K
Community Member

I would like to upgrade to a sim only plan but neither the website or app are showing me options

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 26, 2026

    Hi ​@KirstenWeir,

     

    Thanks for getting in touch.

     

    If you’re unable to see SIM only upgrade options in the app or on the website, please don’t worry, this can sometimes happen depending on your account status or upgrade eligibility at the time.

     

    To get this sorted quickly, please contact our Sales team via Live Chat and they’ll be able to check your account and help you move onto the right SIM only plan.

     

    They’ll make sure everything is set up correctly for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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