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June 30, 2026
Question

trying to upgrade but keep going through a login loop

  • June 30, 2026
  • 1 reply
  • 19 views

I am clicking on upgrade in my app and it takes me to a blank page that never loads, if I then try in a browser and login I click upgrade and it takes me back to a login screen and it is a continuous loop 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Timwilliams77

     

    We're sorry to hear you're having trouble accessing the upgrade page.

     

    As you're experiencing a blank page in the app and a login loop in your browser, we'd recommend contacting our Sales team via Live Chat. They'll be able to check your upgrade eligibility and help you complete the upgrade if you're unable to do so online.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.