trying to upgrade but keep going through a login loop

Forum|Forum|3 months ago
June 30, 2026
1 reply
22 views

I am clicking on upgrade in my app and it takes me to a blank page that never loads, if I then try in a browser and login I click upgrade and it takes me back to a login screen and it is a continuous loop

Gemma M

iD Mobile Employee

Hi @Timwilliams77,

We're sorry to hear you're having trouble accessing the upgrade page.

As you're experiencing a blank page in the app and a login loop in your browser, we'd recommend contacting our Sales team via Live Chat. They'll be able to check your upgrade eligibility and help you complete the upgrade if you're unable to do so online.

Regards,

Gemma M

The iD Mobile Social Media Team

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