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New Contributor
May 10, 2026
Solved

Trying to upgrade my plan but get error

I click on change plan and select the unlimited data, calls and sms option, but receive an error saying oops something went wrong.

No matter what I try this keeps occurring

    Zandile MAnswer
    iD Mobile Employee
    May 10, 2026

    Hi ​@Timewarrior2001 

     

    Thank you for getting in touch with us, and I am so sorry that you get an error when trying to upgrade your plan.

     

    Please contact our sales team on 0800 049 2376 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    1 reply

    Zandile MAnswer
    iD Mobile Employee
    May 10, 2026

    Hi ​@Timewarrior2001 

     

    Thank you for getting in touch with us, and I am so sorry that you get an error when trying to upgrade your plan.

     

    Please contact our sales team on 0800 049 2376 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.