Skip to main content
New Contributor
Timewarrior2001
New Contributor
May 10, 2026
Solved

Trying to upgrade my plan but get error

  • May 10, 2026
  • 1 reply
  • 34 views

I click on change plan and select the unlimited data, calls and sms option, but receive an error saying oops something went wrong.

No matter what I try this keeps occurring

    Best answer by Zandile M

    Hi ​@Timewarrior2001 

     

    Thank you for getting in touch with us, and I am so sorry that you get an error when trying to upgrade your plan.

     

    Please contact our sales team on 0800 049 2376 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    1 reply

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    May 10, 2026

    Hi ​@Timewarrior2001 

     

    Thank you for getting in touch with us, and I am so sorry that you get an error when trying to upgrade your plan.

     

    Please contact our sales team on 0800 049 2376 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement