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Trying to upgrade my plan but get error

  • May 10, 2026
  • 1 reply
  • 7 views
T
New Contributor

I click on change plan and select the unlimited data, calls and sms option, but receive an error saying oops something went wrong.

No matter what I try this keeps occurring

Best answer by Zandile M

Hi ​@Timewarrior2001 

 

Thank you for getting in touch with us, and I am so sorry that you get an error when trying to upgrade your plan.

 

Please contact our sales team on 0800 049 2376 for further assistance.

 

Thank you,

 

Zandile m

The iD Mobile Team

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • Answer
    • May 10, 2026

    Hi ​@Timewarrior2001 

     

    Thank you for getting in touch with us, and I am so sorry that you get an error when trying to upgrade your plan.

     

    Please contact our sales team on 0800 049 2376 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

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