New Contributor

trying to upgrade sim and phone but fails

Forum|Forum|4 months ago
April 20, 2026
3 replies
107 views

I go into the app find upgrades, find a deal i like and hit upgrade now to continue the process. The app fails to open the next page and crashes. Tried multiple time, so tried the website direct and that logs me out evertime and prompts me to log in. Been doing this all week.

M

Michael Z

iD Mobile Employee

Hi @Frenchy118

If you’re experiencing any issues upgrading to a SIM-only plan, please contact our Sales Team on 0800 049 0250 or via live chat at https://www.idmobile.co.uk/live-chat, and they will be happy to assist you.

Michael Z

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F

Frenchy118Author

New Contributor

To be honest im going to have little faith in phone contract company if they can't manage an app or website to work properly.

Annoyingly no one is available at this time so ill have to wait till after work

Z

Zandile M

iD Mobile Employee

Hi @Frenchy118

Thank you for getting in touch with us.

We’re really sorry to hear about your experience with the app and website we understand how this can affect your confidence in our service.

We apologise that no one was available when you tried to reach out. I have sent you a private message to arrange a callback with our sales team and to assist you with the app.

To find it, click your profile picture in the top-right corner and select “Private Messages”.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.