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trying to upgrade sim and phone but fails

  • April 20, 2026
  • 1 reply
  • 4 views
F
Community Member

I go into the app find upgrades, find a deal i like and hit upgrade now to continue the process. The app fails to open the next page and crashes. Tried multiple time, so tried the website direct and that logs me out evertime and prompts me to log in. Been doing this all week. 

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@Frenchy118 

     

    If you’re experiencing any issues upgrading to a SIM-only plan, please contact our Sales Team on 0800 049 0250 or via live chat at https://www.idmobile.co.uk/live-chat, and they will be happy to assist you.

     

    Michael Z

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