Unable to use PAC

Hi ​@LauraDN12, 

Thank you for reaching out.

Kindly be advised that if your existing mobile number is with iD Mobile and the new plan is with iD Mobile as well, that you will not be able to transfer the existing number over to the new account as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

Thanks, 

Anneline

The iD Mobile Team 

Hello,

How do I do this if I have already got a new upgrade? It isn’t very helpful when I’ve tried to find a phone number to do this and yet this isn’t available. It also isn’t fair that the deal elsewhere is significantly cheaper than what is being shown online for loyal customers. How could I put this through as an upgrade? 

Hi ​@LauraDN12 ,
 

I’m really sorry for the frustration this has caused, especially as you were trying to secure a better deal and move your number across.

Our Sales Team will be best placed to help you get this sorted properly and make sure your number is moved correctly onto the new plan.

You can contact them on: 0800 049 0250
 

They’ll be able to review your account and guide you through the correct upgrade process so your number can be retained.

Lamiya