Hi, I’m contacting you regarding an unexpected charge of £31.89 on my account.

A few days ago, I changed my mobile contract to a new plan where I was told I would pay £10 on the 12th and then £10 per month going forward.

However, I can now see that I’m being charged £31.89. I’m confused about what this charge is for, especially as I haven’t used anything that would explain the additional amount.

Could you please explain exactly what the £31.89 charge is for and correct/refund it if it has been charged incorrectly? I agreed to the new £10 monthly contract based on the price I was given.