Hi ​@Janetlyds,

Thanks for getting in touch.

You can check whether your upgrade has been processed by logging into the iD Mobile app or your online account and checking whether your new plan and device are showing under your account.

If you're unsure or you're worried that you may have two active contracts, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to check your account and confirm whether the upgrade was successful or if a new contract has been created instead.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team