Solved
up grade
How do I know in my account if my up grade was successful. Dont want two contracts
Gemma MAnswer
iD Mobile Employee
July 26, 2026
Hi
Thanks for getting in touch.
You can check whether your upgrade has been processed by logging into the iD Mobile app or your online account and checking whether your new plan and device are showing under your account.
If you're unsure or you're worried that you may have two active contracts, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to check your account and confirm whether the upgrade was successful or if a new contract has been created instead.
You can contact them here: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
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