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Community Member
August 19, 2026
Question

up grade

  • August 19, 2026
  • 1 reply
  • 10 views

Why does a new customer get a better deal than I can when I upgrade. I’ve been with Id for many years

    1 reply

    iD Mobile Employee
    August 20, 2026

    Hi ​@johntel 

     

    Thank you for getting in touch with us and for your loyalty over the years. We understand that it can be frustrating to see offers available to new customers that appear more competitive than the upgrade deals offered on your existing account.

    Our offers can vary depending on a number of factors, including promotional campaigns, handset availability, contract terms, and eligibility criteria. While some promotions are exclusive to new customers, we also have a range of upgrade offers available for existing customers.

    We would be happy to review your account and check whether there are any alternative upgrade options available to you. Please contact our sales team on 0800 049 0250.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

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