Hi ​@johntel 

Thank you for getting in touch with us and for your loyalty over the years. We understand that it can be frustrating to see offers available to new customers that appear more competitive than the upgrade deals offered on your existing account.

Our offers can vary depending on a number of factors, including promotional campaigns, handset availability, contract terms, and eligibility criteria. While some promotions are exclusive to new customers, we also have a range of upgrade offers available for existing customers.

We would be happy to review your account and check whether there are any alternative upgrade options available to you. Please contact our sales team on 0800 049 0250.

Thank you,

Zandile 

The iD Mobile Team