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New Contributor
November 19, 2025
Question

Update on order

  • November 19, 2025
  • 4 replies
  • 82 views

Hi! 

I placed an order/upgrade on 10th Nov. Besides the original email with an order reference number I have had no futher contact, nor a new handset.  In the upgrade email it also stated that new allowances will be available within 24h. This has not happened either. Can someone please get in contact with me to confirm the order and to inform when should I expect the new handset.

Thanks!

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    November 19, 2025

    YOU need to contact ID via CHAT PAGE on such issues, not on a Community Forum.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JaanaPAuthor
    New Contributor
    November 19, 2025

    Thank you for your response.  I did not know ID mobile has opened a chat service. Community was the only way of contacting them a few months ago. I have now used the chat service and received all the information needed. Thanks again!

    JoeKing
    Silver Contributor
    Silver Contributor
    November 19, 2025

    @JaanaP  I personally would call sales on +44 20 7139 1397 or 0800 049 0250 Mon to Fri 9am to 6pm sale also available weekends and discuss the matter with them.

     

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    November 20, 2025

    Hi ​@JaanaP

     

    I am sorry to hear that you did not receive further communication from us regarding your upgrade order. I am delighted that you managed to get the matter resolved via our chat service.

    Thank you ​@Geluk and ​@JoeKing for providing ​@JaanaP with information on how to get in contact with us. 

    Should you require further assistance please do get in touch with us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.

     

    Thanks, 

    Anneline