Hi!
I placed an order/upgrade on 10th Nov. Besides the original email with an order reference number I have had no futher contact, nor a new handset. In the upgrade email it also stated that new allowances will be available within 24h. This has not happened either. Can someone please get in contact with me to confirm the order and to inform when should I expect the new handset.
Thanks!
+10YOU need to contact ID via CHAT PAGE on such issues, not on a Community Forum.
Thank you for your response. I did not know ID mobile has opened a chat service. Community was the only way of contacting them a few months ago. I have now used the chat service and received all the information needed. Thanks again!
+11
Joe 😉
Hi
I am sorry to hear that you did not receive further communication from us regarding your upgrade order. I am delighted that you managed to get the matter resolved via our chat service.
Thank you
Should you require further assistance please do get in touch with us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.
Thanks,
Anneline
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