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upgrade

  • February 28, 2025
  • 2 replies
  • 51 views

It is saying I’m not eligible for upgrade until the 28/02/2025 but that is today and still isn’t giving me an option to upgrade ? 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1212 replies
  • February 28, 2025

You can always try the iD Telephone Sales team, ​@Penny123 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4358 replies
  • February 28, 2025

Hey there ​@Penny123, sorry to hear that. If eligible today, please allow time for the iD Mobile app/website to update, or check back tomorrow.

 

Or, as kindly advised by ​@MZone, please call our sales team on the number above between 9am-6pm, Monday-Friday.

 

Thanks,

Tyler