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Question

upgrade

  • May 23, 2025
  • 1 reply
  • 12 views

Allie Hiney
Community Member

I just upgraded my phone and the new bill amount has already started yet there is now a delay with the new phone....why does it not start after I get my upgraded phone first? Otherwise can I cancel the contract and go elsewhere?

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4319 replies
  • May 26, 2025

Hey there ​@Allie Hiney, we’re sorry to hear that. What date did you start the new contract, and what date are you expecting delivery on please?

 

Thanks,

Tyler