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Upgrade

  • March 6, 2026
  • 1 reply
  • 12 views
M
Community Member

I'm looking to upgrade my phone. However the phone (samsung s25 fe) is £27.99pm plus £29 up front cost, compared to £25.99pm with no upfront cost if I was a new customer. This is for 100GB data

Can you not give me this deal instead?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 7, 2026

    Hi ​@MartinSlathia,

     

    If a deal isn’t displayed on your account, it means it’s not available for your account type and you do not qualify for that specific offer. All of our deals are designed to meet the criteria of our current customers.

     

    As we don’t have a new customer history for existing accounts, existing customers are provided with base plans that reflect their account status, compared to offers available to new customers.

     

    We recommend reaching out to the iD Mobile live chat, where the team can review your account and let you know what upgrade options are available to you: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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