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Community Member
liamvaughan96
Community Member
April 16, 2026

upgrade

I am due an upgrade in 2 weeks but have damaged my current phone. Would there be any chance of upgrading slightly earlier?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 16, 2026

    Hi ​@liamvaughan96 

     

    Thank you for getting in touch with us.

    I’m sorry to hear your current device has been damaged. I understand you’re due an upgrade in two weeks; however, I’m afraid we’re not able to offer an early upgrade in this instance. You will need to wait until you are eligible to upgrade.

    Once you become eligible, you can contact our Sales Team on 08000490250 who will be happy to assist you with upgrading your device.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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