Hi ​@BeckyMcTaggart,

Thanks for reaching out, and I’m really sorry for any confusion around the upgrade offers, I can understand why that’s frustrating.

As this is a public community platform, we don’t have access to customer accounts or the ability to view or match upgrade deals from here. Because of that, we’re unable to check or offer alternative upgrades directly.

The best option would be to contact our Sales Live Chat team (https://www.idmobile.co.uk/live-chat), as they can access your account securely and go through the latest offers available to you. They’ll be in the best position to see if there’s a better deal they can apply.

In terms of cancelling, they can also talk you through your options there, including any terms related to your current contract.

If you need help finding the right place to start, just let me know and I’ll point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team