Hi ​@Janet Gray, 

Thanks for getting in touch, and I’m sorry for any confusion here.

The deal you’ve seen for the iPhone 17 is a new customer promotional offer, which is why it may not be showing in your app as an available upgrade option. Existing customers are often shown different upgrade pricing based on their current plan, device, and contract status, so unfortunately the same promotional pricing is not always available for upgrades.

We also don’t offer price matching against new customer deals, as these are structured separately.

That said, it’s still worth speaking with our Sales Team, as they can review your account and check what the best available upgrade options are for you right now. They may also have alternative offers that aren’t shown in the app.

You can contact them here:

📞 0800 049 0250
💬 https://www.idmobile.co.uk/live-chat?

They’ll be happy to help you find the most suitable deal.

Thanks.

Owethu