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Community Member
Lawless007
Community Member
May 1, 2026

upgrade

  • May 1, 2026
  • 1 reply
  • 13 views

Hi I am a current customer and my 24 month contract has expired. I tried to upgrade using a deal i had found for sim only but after purchasing  the esim details was sent out after my older contract had gone one day beyond its expiry date. How do I make the upgrade override please?

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@Lawless007.

     

    Thank you for your post. I am sorry for the confusion with the timing of your upgrade.


    To resolve this for you, we’ll need to look at your account in detail and make sure everything is applied correctly. Please contact us directly via Live Chat so we can cancel the current upgrade and process it on the correct account for you:
    https://www.idmobile.co.uk/live-chat.


    Once you’re with the team, we’ll get this sorted as quickly as possible.

     

    Thanks,

    Marquerita

    The iD mobile Team

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