When am trying to upgrade it’s not coming up and when I try on safari it just keeps logging me out
upgrade
+8Hi
Thanks for getting in touch, and I’m sorry you’re having issues accessing the upgrade page.
As a first step, please try using an incognito/private browsing window in Safari, as this can often resolve login loop or session issues caused by cached browser data.
You can also check whether you’re currently eligible to upgrade by following these steps in the iD Mobile app:
- Open the iD Mobile app and sign in
- Go to My Account
- Select My Plan
- Scroll down to check your Upgrade eligibility or contract end information
If you are eligible, you should see upgrade options available within the app or online account.
If the issue continues after trying private browsing, please contact us via Live Chat or direct message on our social media platforms and we’ll be happy to assist you further.
Owethu
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