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Community Member
Simb
Community Member
May 19, 2026
Question

upgrade

  • May 19, 2026
  • 1 reply
  • 32 views

I've found a deal with Mobiles.co.uk offering a Samsung Galaxy S26 with unlimited data, texts and calls with ID, this deal is £19 up front then £29 a month.

Can you match this as it's with ID?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 19, 2026

    Hi ​@Simb,

     

    Thanks for getting in touch.

     

    If you were to take out the deal through Mobiles.co.uk or another third-party retailer whilst already having an existing iD Mobile plan, this would usually create a brand new iD Mobile account and mobile number rather than processing as an upgrade on your current account.

     

    Unfortunately, iD Mobile does not currently support internal number transfers between iD Mobile accounts, meaning you would either need to keep the new number or potentially end up with two separate accounts.

     

    As this is a sales and pricing query, we’d recommend contacting our Sales Team directly via Live Chat to see whether there are any similar upgrade offers or alternative deals available on your existing account.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 

     

    Once connected, an advisor will be happy to review the available options with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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