Hi ​@Simb,

Thanks for getting in touch.

If you were to take out the deal through Mobiles.co.uk or another third-party retailer whilst already having an existing iD Mobile plan, this would usually create a brand new iD Mobile account and mobile number rather than processing as an upgrade on your current account.

Unfortunately, iD Mobile does not currently support internal number transfers between iD Mobile accounts, meaning you would either need to keep the new number or potentially end up with two separate accounts.

As this is a sales and pricing query, we’d recommend contacting our Sales Team directly via Live Chat to see whether there are any similar upgrade offers or alternative deals available on your existing account.

You can contact them here: https://www.idmobile.co.uk/live-chat 

Once connected, an advisor will be happy to review the available options with you.

Regards,

Gemma M

The iD Mobile Social Media Team