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Community Member
Dexter1991
Community Member
May 21, 2026

upgrade

Any chance you can change my upgrade to a few days earlier please.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 21, 2026

    Hi ​@Dexter1991,

     

    Thanks for getting in touch.

     

    Unfortunately, we wouldn’t be able to move an upgrade date forward. Upgrades become available based on the eligibility date attached to the agreement and cannot be brought forward by a few days.

     

    Once your upgrade date arrives, you’ll then be able to go ahead and choose your new plan or device.

     

    We’re sorry for any disappointment caused and appreciate your patience.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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