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upgrade

  • May 31, 2026
  • 3 replies
  • 9 views

I want to upgrade to a sim only with my loyalty unlimited data

3 replies

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 2, 2026

Hi ​@Sarah34

 

Thank you for getting in touch. 

 

Kindly please contact our sales team on 0800 049 0250 or you may contact our sales team via live chat https://www.idmobile.co.uk/live-chat and they’ll be happy to assist you with your upgrade. 

 

Thanks, 

 

Anneline


  • New Contributor
  • July 18, 2026

I want to go to sim only but I can’t upgrade via my account as it says I don’t have an active direct debit but I have set one up? What do I need to do?


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  • iD Mobile Employee
  • July 19, 2026

Hi ​@JackieT59 

 

Thank you for getting in touch with us. 

 

Kindly note that in order for you to upgrade you will need to set up your direct debit on your iD Mobile App. Please you can set up your direct debit using the following step:

Login into your account.

1. Click on bills
2. Manage your payments
3. Edit direct debit details.

 

Thank you,

 

Zandile M

Thie iD Mobile Team