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Community Member
May 31, 2026

upgrade

  • May 31, 2026
  • 3 replies
  • 14 views

I want to upgrade to a sim only with my loyalty unlimited data

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@Sarah34

     

    Thank you for getting in touch. 

     

    Kindly please contact our sales team on 0800 049 0250 or you may contact our sales team via live chat https://www.idmobile.co.uk/live-chat and they’ll be happy to assist you with your upgrade. 

     

    Thanks, 

     

    Anneline

    New Contributor
    July 18, 2026

    I want to go to sim only but I can’t upgrade via my account as it says I don’t have an active direct debit but I have set one up? What do I need to do?

    iD Mobile Employee
    July 19, 2026

    Hi ​@JackieT59 

     

    Thank you for getting in touch with us. 

     

    Kindly note that in order for you to upgrade you will need to set up your direct debit on your iD Mobile App. Please you can set up your direct debit using the following step:

    Login into your account.

    1. Click on bills
    2. Manage your payments
    3. Edit direct debit details.

     

    Thank you,

     

    Zandile M

    Thie iD Mobile Team

     

     

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