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Question

upgrade

  • June 2, 2026
  • 1 reply
  • 6 views
B
Community Member

Not very happy with service received so far from ID mobile. I have been a customer for quite sometime with no issues. Come to upgrade and multiple people have told me it will be delivered on a certain day (will be 3 times tomorrow ) with no phone arriving despite arranging to be in all day. Lack of communication and incorrect information is staggering. This has took me over a week to upgrade. Also my previous contract ended last June and the same amount I was paying for the phone and call plan has still been going out of my bank, the team are unable to help with this either and suggest I do a live chat to get some money back.  Getting annoyed with the whole situation!

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 3, 2026

    Hi ​@Bradders22 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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