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Community Member
Georgiao98
Community Member
June 5, 2026
Question

upgrade

When I try to upgrade my phone to a sim only deal the page never loads. I’ve been trying to upgrade for weeks and have used several different devices to try and do so but it never loads. 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 6, 2026

    Hi ​@Georgiao98 

     

    If you are experiencing difficulties upgrading through the app, you can contact our Sales Team on 0800 049 0250. They will be happy to assist you with your upgrade and guide you through the process.

     

    -Michael Z

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