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upgrade

  • June 10, 2026
  • 1 reply
  • 8 views
K
Community Member

I’m looking to upgrade but the upgrades I’ve seen I can get cheaper

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • June 11, 2026

    Hi ​@Kirstysmith1987, 

     

    Thank you for reaching out.

     

    We understand that you're looking to upgrade and have found cheaper offers elsewhere.

     

    Upgrade offers and new customer offers are often priced differently and may be subject to different promotions, retailer discounts, or eligibility criteria. As a result, it is not always possible for upgrade pricing to match offers available through third-party retailers or new customer channels.

     

    If you'd like to discuss the upgrade options available on your account, we would recommend contacting our Sales Team. They can review your account and advise on any offers that you may be eligible for.

     

    You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

     

    Owethu

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