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Question

upgrade

  • June 17, 2026
  • 1 reply
  • 7 views
Josef Musil
Active Contributor

Hello it's possible upgrade my phone 1 month earlier?

Thank you 

 

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • June 18, 2026

    Hi ​@Josef Musil, 

     

    Thank you for getting in touch.

     

    Unfortunately, we’re unable to offer upgrades earlier than your eligible upgrade date. Upgrades can only be processed once your account reaches the official upgrade window provided on your contract.

     

    If you are nearing your upgrade date, we’d recommend checking the iD Mobile app regularly, as your upgrade options will become available there as soon as you are eligible.

     

    Alternatively, our Sales Team can also help you review available options once your upgrade window opens.

     

    Owethu

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