upgrade

Forum|Forum|2 months ago
July 9, 2026
1 reply
17 views

Hi I want to upgrade my phone at the end of the month but its cheaper to let it end then go through a third party back to ID. I wanted to ask where i can speqk to someone aboit price comparrison ans upgrades.

Owethu M

iD Mobile Employee

Hi @Summerdean11,

Thank you for reaching out.

We're sorry to hear you're unsure about the best option for your upgrade.

If you'd like to keep your current mobile number, you'll need to complete an upgrade on your existing iD Mobile account. Unfortunately, if you take out a new iD Mobile contract through a third-party retailer, this will create a new account with a new mobile number. We aren't able to transfer a number internally from one iD Mobile account to another.

To discuss the upgrade offers available to you and see if there's a more suitable option, we'd recommend contacting our Sales Team. They'll be happy to review your account and discuss the available upgrade deals.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

Owethu