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Question

upgrade

  • July 15, 2026
  • 1 reply
  • 11 views

The id app won’t let me upgrade, my account says I can upgrade 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@Margaret Maltby,

 

We're sorry to hear you're having trouble upgrading through the app.

 

If your account shows that you're eligible to upgrade but the app won't let you proceed, we'd recommend contacting our Sales Live Chat team. They'll be able to check your account and help complete the upgrade if you're eligible.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team