Hi ​@Kelly Jayne,

Thanks for getting in touch. I understand why you'd be wondering about this.

New customer deals are sometimes priced differently because they're part of promotional offers designed to attract new customers. Upgrade prices, on the other hand, are based on the available upgrade offers at the time and can vary depending on the handset and plan you choose.

While a new contract may appear cheaper, it's always worth comparing the overall package, including the monthly plan, handset cost, data allowance, and any applicable charges.

If you'd like, we can arrange for one of our sales agents to contact you. 

Thanks, 

Tashnieka