Community Member

upgrade

Forum|Forum|2 months ago
July 25, 2026
1 reply
37 views

Hi I am due an upgrade today my phone is broken so needed this phone asap so don't want to wait. Can I go into id currys store and update my phone today and leave the store with it

Gemma M

iD Mobile Employee

Hi @Rikki85 ,

Thanks for getting in touch.

We're sorry to hear your phone has broken.

As you're now eligible for an upgrade, you can certainly try visiting your local Currys store to upgrade in person. If they have the handset you want in stock and everything can be processed successfully, you may be able to leave with it the same day.

However, we're unable to guarantee this, as stock availability and upgrade options can vary between stores.

We hope you're able to get sorted as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team

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