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Upgrade

  • July 31, 2026
  • 3 replies
  • 35 views
S
Community Member

I want to upgrade to sim deal

Best answer by Kwanele Z

Hi ​@Seby Fernandes,

 

Thank you for your message.

 

If you'd like to upgrade to a SIM Only deal, you'll need to log in to your existing iD Mobile account through the iD Mobile app or website and view the upgrade options available to you. This ensures you keep your current phone number and avoids accidentally creating a duplicate account or line.

 

Alternatively, you can contact our Sales Team on 0800 049 0250 or via Live Chat at https://www.idmobile.co.uk/live-chat, and they'll be happy to discuss the available SIM Only deals and help you with the upgrade.

 

Thanks,

    3 replies

    K
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Kwanele Z
    • iD Mobile Employee
    • Answer
    • July 31, 2026

    Hi ​@Seby Fernandes,

     

    Thank you for your message.

     

    If you'd like to upgrade to a SIM Only deal, you'll need to log in to your existing iD Mobile account through the iD Mobile app or website and view the upgrade options available to you. This ensures you keep your current phone number and avoids accidentally creating a duplicate account or line.

     

    Alternatively, you can contact our Sales Team on 0800 049 0250 or via Live Chat at https://www.idmobile.co.uk/live-chat, and they'll be happy to discuss the available SIM Only deals and help you with the upgrade.

     

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • Huddo1988
    • New Contributor
    • August 9, 2026

    Can you please contact me about upgrade deals 

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • August 10, 2026

    Hi ​@Huddo1988.

     

    Thank you for your post.

     

    Kindly note that our team cannot call you directly from this channel. If you would like to discuss upgrades, please contact our sales team directly on 0800 049 0250 or via chat on https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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