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Community Member
August 24, 2026
Question

Upgrade

  • August 24, 2026
  • 1 reply
  • 24 views

I am due to upgrade my phone however I can get better deals with IDmobile by getting a new contract else where.  Will ID mobile match the 3rd party offers? If not how do I keep my number with ID mobile when taking a new contract t else where with you? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@MicheleW72,

     

    Thanks for your post.

     

    If you've found a better iD Mobile deal through a third-party retailer, we'd recommend contacting our Sales Team to see what options may be available to you before making any decisions.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    It's also important to note that iD Mobile doesn't support internal number transfers between iD Mobile accounts. This means that if you take out a new iD Mobile contract through a third party, there isn't a way to transfer your existing iD Mobile number onto that new iD Mobile account.

     

    The only ways to keep your existing number are:

    • Upgrade your current iD Mobile plan.
    • Transfer your number to another network and then back again if required.

     

    Our Sales Team will be able to discuss the options available and help you find the best route forward while keeping your number wherever possible.

     

    I hope this helps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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