Hi ​@MicheleW72,

Thanks for your post.

If you've found a better iD Mobile deal through a third-party retailer, we'd recommend contacting our Sales Team to see what options may be available to you before making any decisions.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

It's also important to note that iD Mobile doesn't support internal number transfers between iD Mobile accounts. This means that if you take out a new iD Mobile contract through a third party, there isn't a way to transfer your existing iD Mobile number onto that new iD Mobile account.

The only ways to keep your existing number are:

• Upgrade your current iD Mobile plan.
• Transfer your number to another network and then back again if required.

Our Sales Team will be able to discuss the options available and help you find the best route forward while keeping your number wherever possible.

I hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team