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New Contributor
August 28, 2026

upgrade

  • August 28, 2026
  • 1 reply
  • 8 views

Hi I upgraded days ago but have not received my pin or upgrade package 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@FakhraSaeed,

     

    I'm sorry to hear that.

     

    If you've upgraded a few days ago but haven't received your PIN or any confirmation regarding the upgrade package, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of the upgrade and investigate what's happened.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the order and provide an update on the next steps.

     

    We apologise for the inconvenience and hope this gets resolved for you quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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