Hi ​@FakhraSaeed,

I'm sorry to hear that.

If you've upgraded a few days ago but haven't received your PIN or any confirmation regarding the upgrade package, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of the upgrade and investigate what's happened.

You can contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to review the order and provide an update on the next steps.

We apologise for the inconvenience and hope this gets resolved for you quickly.

Regards,

Gemma M

The iD Mobile Social Media Team