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Community Member
August 28, 2026

upgrade

  • August 28, 2026
  • 1 reply
  • 9 views

 I am looking at upgrading and the deal i found has a higher upfront cost than the same deal via a 3rd party supplier

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2026

    Hi ​@Scolb

     

    We're sorry to hear that you've noticed a higher upfront cost for the upgrade deal compared with the offer you've found through a third-party supplier. We completely understand why you'd want to check whether you can get the same deal.

     

    The offer you're seeing through the third-party supplier is likely a new customer offer, rather than an existing customer upgrade offer. New customer and upgrade deals can have different pricing and terms, so unfortunately we're unable to match a new customer offer against an existing customer's upgrade.

     

    However, we'd recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to review your account, check your eligibility and see what upgrade offers are currently available to you. They can also explain whether there are any alternatives with a lower upfront cost.

     

    We apologise for any disappointment this may cause and appreciate you giving us the opportunity to clarify your upgrade options.

     

    Owethu