Hi ​@Natty02380,

Thanks for your post.

If you're seeing a charge when trying to upgrade, it could be because your current plan is still within its minimum term, which may result in pro-rata charges or other adjustments being applied as part of the upgrade.

As we're unable to see the breakdown of the charge from the Community, we'd recommend contacting our Sales Team so they can explain exactly what the charge relates to and discuss the options available.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team