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Community Member
September 6, 2026
Question

upgrade

  • September 6, 2026
  • 1 reply
  • 4 views

Why am I being charged to upgrade

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Natty02380,

     

    Thanks for your post.

     

    If you're seeing a charge when trying to upgrade, it could be because your current plan is still within its minimum term, which may result in pro-rata charges or other adjustments being applied as part of the upgrade.

     

    As we're unable to see the breakdown of the charge from the Community, we'd recommend contacting our Sales Team so they can explain exactly what the charge relates to and discuss the options available.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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