Solved
upgrade
Hello I would like to find out when I’m due an upgrade
Gemma MAnswer
iD Mobile Employee
October 13, 2026
Hi
You can check if you're due an upgrade through the iD Mobile app or your online account.
On the iD Mobile app:
- Open the app and sign in.
- Tap on Account.
- Select Upgrade.
- If you're eligible, you'll see the upgrade options available to you.
Online:
- Sign in to your iD Mobile account.
- Go to the Upgrade section.
- If you're eligible, your available upgrade options will be displayed.
If you do not see any upgrade options, it may be that you're not yet within your upgrade window. Once you're eligible, the Upgrade section will be updated automatically.
Regards,
Gemma M
The iD Mobile Social Media Team
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