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Question

upgrade and direct debit

  • April 17, 2026
  • 1 reply
  • 1 view
D
Community Member

I’m trying to upgrade. It’s asking me to set up direct debit first which I’ve tried doing but it’s not registering that I’ve done it. 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 17, 2026

    Hi ​@Debases e 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD M

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