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Community Member
April 17, 2026
Question

upgrade and direct debit

I’m trying to upgrade. It’s asking me to set up direct debit first which I’ve tried doing but it’s not registering that I’ve done it. 

    1 reply

    iD Mobile Employee
    April 17, 2026

    Hi ​@Debases e 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD M

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