New Contributor

upgrade basic phone

5 replies
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Hello i been with id mobile for 6 months and I received a notification I can upgrade to a phone or sim deals, I tried to upgrade from carphone warehouse but they offered me a cheap phone 19.99£ a month which I don't like I want to upgrade to a iPhone 17 pro max my friend had the same issue when he tried to upgrade he was eligible to iPhone 12 when he contacted carphone warehouse to upgrade he spoke to a sales person and he offered him the 16 pro max as a upgrade I don't know why I can not do the same someone help me please I don't know what to do

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Michael Z

iD Mobile Employee

Hi @Der2

Please reach out to our sales team on 0800 049 0250 as they will be able to assist you regarding upgrading.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Der2Author

New Contributor

I tried 3 times today and they offered me a cheap phone which I don't want, I want the 17 pro max

M

Michael Z

iD Mobile Employee

Hi @Der2

I’m sorry to hear that. However, our sales team handles upgrades and available offers. They will be able to provide you with more information and advise you further on this matter. You can request someone to look into more for you.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Der2Author

New Contributor

Can you contact them and ask them please to call me or to look around

M

Michael Z

iD Mobile Employee

Hi @Der2 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.