Community Member

upgrade better options on carphone warehouse

1 reply
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I see I am eligible for an upgrade, but looking on Carphone warehouse they have better offers for ID mobile new customers than you are offering for an upgrade. Specifically iPhone 17 256gb on a 24 month contract you are offering for £39.99/month with an upfront cost of £99.00. But if I were to go through carphone warehouse (but still ID mobile) they are offering the same thing for £37.99/month and £0 upfront. Can you match this for my upgrade?

Owethu M

iD Mobile Employee

Hi @Ninnyhammer,

Thank you for reaching out, and we're sorry to hear that you're disappointed with the upgrade pricing available to you.

Please note that iD Mobile does not price match offers available to new customers deals, third-party retailers, or other network providers. As a result, we would be unable to match the offer you have seen through Carphone Warehouse.

If keeping your existing mobile number is important to you, please be aware that you would need to complete an upgrade on your current iD Mobile account. We are unable to transfer a number internally from one iD Mobile account to another new iD Mobile connection.

We would recommend contacting our Sales Team, as they can review the upgrade options available on your account and discuss any offers that you may be eligible for.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

Owethu