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Dexter21
Community Member
Oct 7, 2026 7:11 PM UTC
Question

Upgrade but no ear buds

Ive just upgraded my device and when i was upgrading i chose the plan which included  the google buds 2 with my contract. Just wondered when they will get here because i haven't heard anything in my emails or anything.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 9, 2026 2:17 PM UTC

    Hi ​@Dexter21,

     

    Thanks for getting in touch.

     

    The Google Buds won't be sent automatically. If they were included as part of a promotional offer, you'll need to submit a claim for them.

     

    You can do this through our Offers & Promos page:

    https://www.idmobile.co.uk/claim-your-offer

     

    Select the promotion that matches the phone you upgraded to and follow the claim instructions. You'll usually need your order details, proof of purchase and your handset IMEI number.

     

    If you're unable to find the promotion, please let us know which Google phone you upgraded to and we'll point you in the right direction.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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