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Community Member
Jamesjharness
Community Member
April 23, 2026

upgrade but webpage broken

  • April 23, 2026
  • 1 reply
  • 36 views

I’m trying to swap my plan to the £10 a month sim only plan. That comes with 60GB of data. But the webpage is broken. I cannot view the plans when logged in, and when logged out it asks me to log in to order. There’s just no physical way for me to change my plan because the websites bugged, can an employee please change my plan for me. 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 23, 2026

    Hi ​@Jamesjharness,

     

    Thank you for your message.

     

    We are really sorry to hear you’re having trouble accessing the £10 SIM-only plan. I completely understand how frustrating this must be when you’re trying to make a change to your plan.

    To get this sorted for you, you’ll need to reach our Sales Team, as they can check the available plans on your account and process the upgrade directly for you. You can contact them on 0800 049 0250 or via Live Chat (9am–8pm, Mon–Fri), and they’ll be happy to assist with your request.

     

    Thanks.

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