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Question

upgrade choices vs new customers

  • September 14, 2025
  • 1 reply
  • 26 views
O
Community Member

Hi,

My wife and I are due upgrades. Both have a pixel 7a. 

Yesterday I went to upgrade:

 

I got a pixel 9a via the app. It's coming tomorrow. 

I did the same for my wife. Or I thought I did. 

Checked today and she has no confirmation email so I went on the app and mustn't have finalised it.…

 

Anyway: can no longer get a 9a as an upgrade! Only 24 hours later. 

However, you can get a 9a on ID if you are new customer?

 

What's this about then? 

 

What's stopping us just getting a new deal as a new customer and porting the number over? 

 

Thanks. 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 15, 2025

    Hi ​@OliverP  our deals can change on a daily basis, as is the nature of this industry. However, please reach out to us on iD Sales Team on 0207 1391 397 and we can find you a great plan.

    You wouldn’t be able to port your number over within the same network.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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