Hi,My wife and I are due upgrades. Both have a pixel 7a. Yesterday I went to upgrade: I got a pixel 9a via the app. It's coming tomorrow. I did the same for my wife. Or I thought I did. Checked today and she has no confirmation email so I went on the app and mustn't have finalised it.… Anyway: can no longer get a 9a as an upgrade! Only 24 hours later. However, you can get a 9a on ID if you are new customer? What's this about then? What's stopping us just getting a new deal as a new customer and porting the number over? Thanks.

Hi @OliverP our deals can change on a daily basis, as is the nature of this industry. However, please reach out to us oniD Sales Team on 0207 1391 397 and we can find you a great plan.You wouldn’t be able to port your number over within the same network.

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