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Mrnathan1995
Community Member
April 4, 2026

upgrade contract more expensive than in the website

  • April 4, 2026
  • 1 reply
  • 55 views

I want to upgrade my phone to an s26 ultra, on the website it doubles my storage offers a chromebook and its £44.99 a month. When i try to upgrade it only offers me the same contract for £58 a month. Why can't I get the better deal for already being a customer?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 4, 2026

    Hi ​@Mrnathan1995,

     

    Thank you for getting in touch.

     

    I can confirm that the offers you see on our website for new customers are different from the options available for upgrades. This is because new deals are structured differently and may include promotions that are not applied to existing accounts.

     

    To explore the best possible upgrade options for your account, I recommend contacting our Sales Team. They will be able to review your account and advise you on any current upgrade deals or alternative options available to you.

     

    You can reach our Sales Team on 0800 049 0250, and they’ll be happy to assist.

     

    Owethu

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