Hi ​@JamesRS 

Thank you for your message, and I'm sorry to hear you're disappointed with the upgrade offers available. I also apologise for any inconvenience or frustration this has caused. Please be assured that it's never our intention to make our loyal customers feel undervalued.

Our offers for both new and existing customers are updated regularly, so the deals available can vary depending on when you choose to upgrade or change your plan.

At times, existing customers may have access to better offers than new customers, while at other times the opposite may be true.

If you can't find a deal that meets your needs, we recommend contacting our Sales Team on 0800 049 0250 or via live chat: https://www.idmobile.co.uk/live-chat . They'll be happy to discuss the latest offers available and help you find the option that's best suited to your needs.

-Michael Z