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Kayleigh85
Community Member
September 1, 2026
Solved

upgrade early

  • September 1, 2026
  • 2 replies
  • 59 views

My phone is broke and I’m due an upgrade in 14 days. Is there any way to get the upgrade now?

    Best answer by Gemma M

    Hi ​@Kayleigh85,

     

    I'm sorry to hear that your phone has broken, especially with your upgrade date being so close.

     

    Unfortunately, there isn't an option to upgrade early, so you'll need to wait until your upgrade becomes available.

     

    Once the time comes, you can contact our Sales Team via Live Chat and they'll be happy to help you process your upgrade: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    September 1, 2026

    Raise on CHAT page; type “Speak to a person”😃

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 2, 2026

    Hi ​@Kayleigh85,

     

    I'm sorry to hear that your phone has broken, especially with your upgrade date being so close.

     

    Unfortunately, there isn't an option to upgrade early, so you'll need to wait until your upgrade becomes available.

     

    Once the time comes, you can contact our Sales Team via Live Chat and they'll be happy to help you process your upgrade: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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