upgrade early

2 replies
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My phone is broke and I’m due an upgrade in 14 days. Is there any way to get the upgrade now?

Gemma MAnswer

iD Mobile Employee

Hi @Kayleigh85,

I'm sorry to hear that your phone has broken, especially with your upgrade date being so close.

Unfortunately, there isn't an option to upgrade early, so you'll need to wait until your upgrade becomes available.

Once the time comes, you can contact our Sales Team via Live Chat and they'll be happy to help you process your upgrade: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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Geluk

Silver Contributor

Raise on CHAT page; type “Speak to a person”😃

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma MAnswer

iD Mobile Employee

Hi @Kayleigh85,

I'm sorry to hear that your phone has broken, especially with your upgrade date being so close.

Unfortunately, there isn't an option to upgrade early, so you'll need to wait until your upgrade becomes available.

Once the time comes, you can contact our Sales Team via Live Chat and they'll be happy to help you process your upgrade: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.