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Question

upgrade for wife

  • July 5, 2026
  • 2 replies
  • 3 views

My wife has a phone through ID. She wants to upgrade. Her phone is damaged. Can I order an upgrade though here?

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 5, 2026

Nope. Use the App.


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@Ian Benson,

 

Thanks for getting in touch.

 

If the account is in your wife's name, the upgrade would need to be completed by the account holder. She can do this through the iD Mobile app or My Account online.

 

Alternatively, she can contact our Sales team via Live Chat, who'll be happy to help with the upgrade options available.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team