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Community Member
July 5, 2026
Question

upgrade for wife

  • July 5, 2026
  • 2 replies
  • 6 views

My wife has a phone through ID. She wants to upgrade. Her phone is damaged. Can I order an upgrade though here?

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 5, 2026

    Nope. Use the App.

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2026

    Hi ​@Ian Benson,

     

    Thanks for getting in touch.

     

    If the account is in your wife's name, the upgrade would need to be completed by the account holder. She can do this through the iD Mobile app or My Account online.

     

    Alternatively, she can contact our Sales team via Live Chat, who'll be happy to help with the upgrade options available.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.