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New Contributor
Catalan55
New Contributor
September 23, 2026
Question

upgrade from a sim only

  • September 23, 2026
  • 3 replies
  • 25 views

I currently have a sim only deal and am looking at possibly upgrading to a pay as you go deal.

I'm wondering what process you would have to do.

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 23, 2026

    Hi ​@Catalan55 

     

    Thank you for getting in touch with us.

    If you currently have a SIM-only contract and would like to move to a Pay As You Go service, you would need to allow your current contract to end or arrange for the account to be disconnected. Once the account is closed, you can then obtain a Pay As You Go SIM.

    Please contact our sales team on 0800 049 0250 for upgrades. 

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Catalan55Author
    New Contributor
    September 23, 2026

    Thanks for that, I'll have a think about it

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 24, 2026

    Hi ​@Catalan55,

     

    You’re very welcome. Take your time to consider the options and decide what works best for you.

     

    If you need any further assistance, please let us know and we’ll be happy to help.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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