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upgrade hasnt gone through no confirmation email

  • October 21, 2025
  • 1 reply
  • 76 views
R
Community Member

For some reason my upgrade says it went through but upfront payment wasn't taken and received  no confirmation email

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • October 21, 2025

    HiI ​@Raeglennon 

    I’m really sorry to hear about the confusion with your upgrade order.
    If you haven’t received a confirmation email and there’s nothing in your junk or spam folder, and you don’t have an order number, it’s likely that your order wasn’t placed correctly. We’d recommend retrying the process to ensure everything goes through smoothly.

    If you would like some further support with anything. our Live Chat team are available from:
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
     
    It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
     
    Lamiya
    iD Mobile Social Media Team

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