Upgrade issue

Forum|Forum|1 year ago
March 24, 2025
12 replies
387 views

I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number.

It seems the upgrade has created a new account.

Best answer by Leffebeer

Hi,

The refund was because I never wanted a 2nd line and reported this immediately when the upgrade, that I did want, was changed by your system to a new line.

I never asked for it and never used it.

If you can look at this and sort it out please, that would be very helpful.

Show previous replies

Brian Wheatley

New Contributor

Hi there I did my upgrade today but still have had no confirmation email is this normal

Tyler C

iD Mobile Employee

Hey there @Brian Wheatley, you typically receive it within 24-hours, unless it’s not in stock or a pre-order, in which you’ll receive one once it’s been dispatched.

Thanks,

Tyler

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