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Geraldine Cleaves
Community Member
Geraldine Cleaves
Community Member
June 11, 2026

upgrade issues

Trying to upgrade to sim only deal. Wont let me go through because it says update personal email. I have done this & my current email is actually corret. Im struggling to upgradw & i need hekp x

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 12, 2026

    Hi ​@Geraldine Cleaves 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile m

    The iD Mobile Team 

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